Vienna International Airport Arrivals (VIE)

Flight Arrivals at Vienna International Airport

Arriving at a new airport is always interesting, because all airports have differences, as well as similarities.

When you arrive at Vienna International Airport (VIE) there might be a few things you are wondering about. We have listed some of the services and amenities that are available to arriving travelers.

Airport Service Desk at Vienna Airport

The airport has an airport service desk located in the arrivals hall where travelers can ask questions and receive various information about the airport. Two more airport service desks can be found at the airport, one in each departure hall.

Smoking at Vienna Airport

The official airport policy for smoking at the airport states that it is strictly prohibited to smoke inside the buildings and on the terrace. Smoking is only permitted outside the terminals.

WiFi at Vienna Airport

Vienna Airport provides free of charge WiFi connection available in all areas to all visitors.

ATMs at Vienna Airport

ATMs/cash machines can be found in various locations throughout the airport, some are available to the public and some are not.

Currency Exchange at Vienna Airport

Currency exchange services are available in several locations around the airport, some are accessible to the public and arriving travelers, others are available to departing travelers only.

Workplaces at Vienna Airport

Vienna International Airport sees the need for travelers to be able to work during their time at the airport as many people work remotely in today's world. This means they have provided specially equipped areas at the airport for this purpose. These areas are however located in the secure areas for departing travelers.

Charging Points at Vienna Airport

There are power outlets where travelers can charge their various devices located in all areas of the airport.

Prayer Rooms at Vienna Airport

The airport has three rooms for prayer, peace and tranquility open to all religions and world views. Two of the prayer rooms are only accessible for travelers with boarding passes, located at the Plaza and in the Non Schengen area of Terminal 3.

One of the prayer rooms is however accessible to the public. It is located on level 2 in Terminal 3 and it is open around the clock.

The airport pastoral care office is located near the same location and it is manned by staff between 10 in the morning until 1 at night on weekdays, from 8 in the morning and two hours onwards during Saturdays, and for 2 hours from 7.30 in the morning on Sundays.

The pastoral care team can be reached for emergencies via a phone call, number is listed at the entrance to their office, and a Christian church service is held at 8 in the morning on Sundays.

Medical Care at Vienna Airport

The airport has an outpatient clinic located on level 1 in Terminal 1 Arcade Walkway. They provide primary care in emergencies and acute cases, and treatments that are required during flight operations. The services are available to passengers, visitors and employees.

The clinic is open from 7 in the morning until 7 in the evening all days of the week.

The clinic also offers a range of vaccinations, such as Yellow fever, Typhoid fever, Rabies, Hepatitis A and B, Malaria, TBE and more. Most vaccines have to be had several weeks before traveling so make sure you are covered. When coming to Vienna Airport to get vaccinated you may park for free for up to 1 hour, and make sure to bring your vaccination certificates and signed vaccination sheets with you.

The center offers free information and advice. For more information call +43 1 7007 22245.

Defibrillators at Vienna Airport

The airport has a total of 32 defibrillators for emergency cases. Two of them are professional devices located in the Medical Center, and 30 public access defibrillators, also known as AEDs) are distributed in various locations around the airport.

Pharmacy at Vienna Airport

A pharmacy is located opposite the Medical Clinic on level 1 in Terminal 1 Arcade Walkway.

Accessible Travel at Vienna Airport

Passengers in need of assistance at the airport for reasons regarding reduced mobility have to notify their airline or travel agency of their needs a minimum of 48 hours before the scheduled time of their flight's departure. The service is available 24/7.

Lost Property Office at Vienna Airport

When items are lost on the ground, at the airport, or on a transfer and someone finds them, and hands them in, the airport's lost property office handles it.

The lost property office at the airport is located on level 0 in Terminal 1. The office is open from 8 in the morning until 6 in the afternoon/evening every day of the week. This is where a lost item can be collected. Items can also be sent via courier at the cost of the owner.

To report a lost item a report has to be submitted through this form. https://fundamt.novafind.eu/home/at/via/app?culturename=en

The lost property office charges a fee based on what type of item it is and for how long they have to store it.

Lost Luggage at Vienna Airport

Three various companies handle lost luggage at VIE Airport. The different airlines always use the same provider for this task.

For more information ask airport staff or at the airport service desk.

Food and Beverages at Vienna Airport

The arrivals area has several establishments offering something to eat and drink, eat there or take away are available as are various diet options such as gluten or lactose free and vegan.

There are further more establishments to be found in the airport's public areas, and many more in the secured areas for departing travelers.

Shopping at Vienna Airport

A few shops are available to arriving travelers. They are located in the public areas and they offer a variety of products from beauty care, newspapers, books, jewelry, gifts, groceries and more.

Transfers at Vienna Airport

Vienna International Airport has several options available for transferring from the airport. Please, remember to pick up your luggage from the baggage claim before exiting to the public area.

Rental Cars - The airport's car rental center can be found on level 0 of multi-storey Car Park 4 (P4). Several companies offer their services at this location. An advanced booking makes the experience quicker and offers more choices of vehicles. See and compare all rental car companies at Vienna International Airport.

Buses - Local, regional and international bus routes can be found at the airport. Hotel airport transfers are offered at an additional cost by some hotels. More information about buses to and from Vienna International Airport.

Taxis - Official taxi cabs are found outside the arrivals hall, and there is a City Transfer counter located inside the arrivals hall. Other taxi services that might be offered in person should be rejected as they are not conducting legal business and do not have legal permits to offer this service. See more information about taxis at Vienna International Airport.

Trains - The options of trains are plenty at VIE Airport. More information about train services at Vienna International Airport.

CAT offers a quick transfer to the Wien Mitte every 30 minutes from early morning until around midnight. Two CAT stations are located at the airport, one on each end.

S-Bahn is the local rapid transit train and line S7 serves the airport and the center of Vienna with stops along the way. The station is located underground.

Railjet (ÖBB) provides routes to the center of Vienna as well as to various national and international destinations. The station is located underground.

For more information about transfers, please visit our transfer page.